Help for recording, transcription, account access, device connection, file sync, and privacy requests.
Shenzhen iNet AI technology Co., LTD
4/F, Bldg A, Qiaohongsheng Park, Yintian Ind. Zone, Bao'an, Shenzhen
ZDKCard is an audio recording and review app that helps users capture audio, review transcripts, manage files, connect supported recording devices, and keep content organized with account-based access and cloud support.
| Topic | What to check |
|---|---|
| Sign in or account access | Make sure your email address is valid, your verification code is current, and Apple Sign In is available on your device. |
| Recording issues | Check microphone permission in iOS Settings and confirm that your device is not restricting audio input. |
| Device connection | Confirm Bluetooth permission is enabled, the device is powered on, and the device is supported by the app. |
| Cloud sync or file transfer | Check your network connection, account sign-in state, and whether the file is still being uploaded or synced. |
| App lock | Check whether Face ID or local authentication is enabled in the app and available on your device. |
| Delete account | Before deleting your account, back up important files and unbind any device that should be used with another account later. |